DELIVERY COSTS:

• Delivery is now FREE on all orders, with no minimum purchase, for all destinations served (France, French Overseas Departments and Territories and Europe)
• Delivery charges are automatically updated during the ordering process, based on your delivery address.
• All our orders have a tracking number, provided by our logistics partners: La Poste Colissimo, Colis Privéor ColiColi.

ORDER TRACKING:

Depending on the shipping company handling your package, you can track it online using your tracking number:

• https://www.colisprive.fr
• https://www.colicoli.fr/tracking
• https://www.laposte.fr/outils/suivre-vos-envois

PROCESSING TIMES:

- Regarding our processing times for your orders, please allow 1 to 2 working days.

DELIVERY TIMES:

• Metropolitan France: Estimated delivery within 5 to 10 working days, after processing of your order.
• DOM-TOM: Estimated delivery within 7 to 12 working days.
• Europe: Estimated delivery within 5 to 10 working days.

Our orders are shipped via external carriers (Colissimo, Colis Privé, ColiColi). While we do our best to ensure your packages are delivered within the stated timeframe, exceptional delays may occur, particularly during peak periods or for international shipments.

🕐 Important note: The indicated delivery times are in working days, excluding weekends and public holidays.

MISSING ITEM:
If your order, or part of your order, has not been delivered, please allow an additional 24-48 hours beyond the estimated delivery time. After this period, please send us an email to contact@familylk.com . Our team will respond within 24 hours.
 

Returns and exchanges:

At FamilyLK , we do our best to ensure our product descriptions are as detailed as possible so you won't encounter any surprises when you receive our products. 

We want our customers to know exactly what they are ordering.

Order cancellation policy:

We are proud of our ability to quickly process all orders placed on our website.

Most orders are processed within 12 hours. If you wish to cancel your order for any reason, please email us at contact@familylk.com as soon as possible.

A large majority of items in stock are processed and/or shipped within 12 hours; it is imperative that you contact us during this period so that we can attempt to cancel your order before it is processed and/or shipped.

No request to cancel your order can be considered if it has already been processed.

Address error:

It is your responsibility to verify the accuracy of this address and to contact us promptly to inform us of any changes. These changes can only be made if your order has not yet been processed.

We cannot be held responsible for incorrect shipping information. We are also not responsible for refused or undeliverable orders (inaccessible addresses, incomplete addresses, etc.).

In these latter cases, these packages can be returned to us, but not systematically.

If your order is returned to the sender, we offer you a refund of your order minus shipping costs or we offer to reship it, according to your choice.

You are not eligible for reshipment or a refund of your order until your package has been received by the sender.

Return policy :

We accept returns* for any reason!

Whether you are dissatisfied or have simply changed your mind, our return policy is 30 days from the date you receive your products.

If for any reason you are not satisfied, simply fill out this return form .  

Sign it and then send it with your package to the address we will provide when you register for our support.